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Keeping Up The Good Work

Policies

Every aspect of running and managing our business is set out in a comprehensive set of policy documents. These policies ensure that we meet the statutory requirements for running a home care service and cover all aspects of staffing, managing, and caring for our Clients and the preservation of health and safety standards where appropriate. All our policies are regularly reviewed to ensure they are kept up to date. Our master policy manual is held at our main office and can be viewed at anytime upon request.

Our Quality Management System

We have embodied quality in our way of life and in everything we do. We define “quality” as delivering a service of care appropriate to each person’s individual needs. We have a comprehensive self assessment system which requires all of our policies and work practices to be audited at least annually to ensure that we maintain the standards we have set ourselves. Any “non conforming” areas are corrected and reviewed for any other action that we may need to take to ensure that the problem is not repeated in the future. As our Client we may ask for your input from time to time in monitoring our standards.

External Inspections

In addition to our self assessment we also receive regular inspections from the local offices of the Social Services and the Care Quality Commission to ensure that we are operating as we should. Copies of the latest announced inspection reports may be consulted upon request.

Complaints Procedure

To ensure that the services we provide matches your needs and expectations, we welcome any comments you wish to make. As one of our clients you are perfectly entitled to make a complaint at any time. If you wish to complain about a service you are receiving from the agency or from a care worker you can rest assured that we are committed to responding to and resolving any issues raised within certain time frames which will be explained to you in detail.